Customer Service Representative

Company Overview

**NOTE: A successful candidate is located in the Clarksville, TN area

We are a growing company with two distinct brands: Pest Hunters and Humbug Holiday Lighting.

Pest Hunters helps homeowners enjoy their yards by providing mosquito, flea, and tick control treatments. We believe in being more than just a pest control service; we are in the loyalty business, focused on forming positive relationships and providing exceptional support. Our services include barrier treatments, all-natural options, and solutions for special events, aiming to create comfortable outdoor living spaces.

Humbug Holiday Lighting transforms homes and businesses into festive spectacles with comprehensive holiday lighting services. From custom design and professional installation to proactive maintenance, efficient takedown, and convenient storage, we handle every aspect of holiday decorating. Our goal is to bring joy and dazzling displays to our clients with a hassle-free experience.

Across both brands, our passion is creating a remarkable customer experience. We are looking for hardworking individuals who will represent our company with enthusiasm and integrity, contributing to both our mission of enhancing outdoor enjoyment and creating magical holiday seasons.

Job Summary

The Customer Service Representative will be responsible for seamless communication and interaction with clients, employees, and our sales center across both the Pest Hunters and Humbug Holiday Lighting brands. This role ensures our customers receive outstanding support for their pest control and holiday lighting needs.

Responsibilities

Represent the company and maintain a high level of customer service for both Pest Hunters and Humbug Holiday Lighting clients.
Monitor email inbox, internal messaging system, and phone system for inquiries related to both brands.
Respond to customer service and sales-related calls, emails, and messages in a timely manner for pest control services (scheduling treatments, addressing concerns, providing quotes) and holiday lighting services (design consultations, installation inquiries, maintenance requests).
Perform various clerical and administrative tasks to support the operations of both brands.

Qualifications

No prior work experience necessary.
Must enjoy interacting with people and providing excellent service.
Have excellent written and oral communication skills.
Have experience in using computer software programs such as Google Workspace and Microsoft Office.
Be willing to step outside your comfort zone and learn about diverse service offerings.

Benefits/Perks

Flexible scheduling
Ability to work from home once we establish trust and accountability
Bonus & commission opportunities
Advancement opportunities
Develop professional skills in:
- Customer service
- Marketing & sales
- Accountability
- Enhancing customer environments and experiences

Candidates with the following experience are encouraged to apply:

Pest control
Home services
Clerical or administrative
Customer Service
College Students
Someone seeking a 2nd job (flex schedule)
Sales or retail

Compensation: $12.00 - $16.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Mosquito Hunters takes pride in providing a foundation upon which driven and conscientious, budding professionals may develop their careers. At Mosquito Hunters, we’re not just hunting skeeters; we’re BUILDING LEADERS.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Mosquito Hunters Corporate.

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